Coaching Skills for Managers (Stage I)

Are you new to management and not used to coaching team members? Do you want to learn how to get the best from each individual and your team as a whole? If so, this workshop is for you!

Coaching Skills for Managers is a one-day interactive workshop designed to help you, as someone quite new to supervision, become a more successful manager. You will learn the fundamentals of how to coach your staff so that they can improve their performance and you will motivate them to increase their productivity and effectiveness.

A successful manager encourages and guides employee development, whilst demonstrating a caring attitude towards your subordinates. When a manager also takes on the role of coach, the benefits are numerous. It not only promotes positive relationships, it also motivates staff to exceed the performance standards of the organisation.

Who should attend

Employees who are new to supervisory roles and who need to learn the fundamentals of the manager as coach.

Learning objectives

• Develop techniques and skills to help identify and present performance gaps to employees.
• Set and communicate appropriate goals and expectations when coaching employees.
• Understand how coaching can maximise the potential of those within the work group.
• Develop the fundamental skills of coaching through a combination of theoretical input and practical application.
• Offer positive and constructive feedback effectively while coaching.
• Produce a coaching plan to enhance the performance of staff to bring benefit to the business.

Course outline

• Defining the manager’s role as a coach.
• The benefits of a coaching style of management.
• The interpersonal skills required for coaching.
• Identifying the components that promote a coach/employee relationship.
• Determining the best opportunities to use coaching skills.
• Establishing the questions to ask in order to define your coaching objectives.
• Understanding employees’ learning needs.
• Recognising individuals’ learning styles.
• Identifying barriers to learning.
• Promoting the coach/employee relationship.
• The various coaching models and planning for and conducting effective coaching sessions.
• Differentiating between performance goals and long-term organsiational goals.
• Informal and formal coaching situations.
• Coaching the poor performer, developing high potential employees and coaching the new team member.
• Structuring the coaching session.
• Setting objectives and targets and monitoring performance.
• Giving effective feedback to redirect or reinforce performance.
• Plan for ongoing learning and development.

Course dates