Establishing Effective Workplace Relationships

Can you see a volcano about to erupt within your team? Are you afraid of losing good people as a result? If so, this program is for you!

This hands-on workshop explores communication in the context of relationship building and covers topics such as body language, tone of voice and facial expressions, conflict management and assertive communication techniques.

Effective relationships and good communication go hand in hand. Whether dealing with your superiors or subordinates, being respectful and sincere in your relationships with others are critical behaviours.

Who should attend

Line managers, team leaders and supervisors.

Learning objectives

• Gather, convey and receive information and ideas.
• Develop trust and confidence.
• Build and maintain networks and relationships.
• Manage difficulties to achieve positive outcomes.

Course outline

• Why do we need effective relationships?
• Self image and roles.
• Building relationships.
• Identifying your style in relationships.
• How to use personality types and styles.
• Building rapport.
• Strengthening relationships.
• Communication - obstacles and misunderstandings.
• Hearing versus listening.
• Formal and informal communication.
• Assertive communication.
• Untangling conflict.
• Positive and negative conflict.
• Sources of conflict.
• Stages of conflict.
• Resolving conflict and managing emotion.
• Maintaining relationships - networking and mentoring.

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