Giving and Receiving Feedback

Do you provide regular feedback to your staff, or wait for the dreaded performance appraisal session and get a surprise? Would you appreciate regular feedback from your manager, but don’t know how to ask for it? Then this workshop is for you!

Organisations need constant feedback to monitor their performance. Individuals also need to know the effect they are having on others. Although receiving fair and valid feedback that is presented in a constructive manner can be very instructive and helpful, most of us find critical feedback difficult to receive. It is hard to keep a non-defensive and open attitude as the implication is that we are flawed or wrong. The reality is that a defensive reaction to feedback results from it being at least partially accurate, otherwise we would simply dismiss it.

This one day interactive workshop teaches participants to recognise the characteristics of effective and ineffective feedback, and understand the impact different communication styles have on the giving and receiving of feedback. You will learn a simple, powerful model for delivering specific and balanced feedback, especially in challenging feedback situations. The use of case studies and role-plays in the workshop provides participants a format to recognise and critique good and bad approaches to giving and receiving feedback.

Who should attend

Managers, Team Leaders, Supervisors, team members or anyone whose job involves giving and receiving feedback.

Learning objectives

• Define feedback.
• Recognise ineffective types of feedback.
• Recognise the characteristics of effective feedback.
• Recognise the features of detailed feedback.
• Understand the importance of planning feedback.
• Reinforce effective job performance.
• Redirect ineffective job performance.
• Identify preferred communication styles.
• Understand the impact different communication styles have on giving and receiving feedback.
• Adapt communication style to the needs of the feedback situation.
• Recognise difficult feedback situations and how to handle them.
  
• Create an action plan for improving feedback skills.

Course outline

• Definition of feedback.
• Benefits of effective feedback for managers and staff.
• Documenting feedback.
• Feedback skills diagnostic - self assessment.
• Feedback and communication styles.
• Questioning and listening skills.
• Principles in giving and redirecting feedback.
• Giving feedback during a performance review.
• Reinforcing feedback skills practice.
• Basic steps in receiving feedback.
• Receiving feedback skills practice.
• Individual action plan.

Course dates <% workshop = "Giving and Receiving Feedback" %>