Interpersonal Communication Skills

Have you developed good working relationships with your colleagues, both up and down the food chain? Do you feel your personal communication style is really working for you?

This program focuses on developing interpersonal skills in order to increase co-operation and build better relationships in the workplace. To achieve organisational goals and increase productivity, it is critical to understand the need for and hone the skills required to get along with others more efficiently and improve teamwork. This program develops an array of professional skills and strategies to achieve interpersonal goals and objectives.

Who should attend

Any staff member who needs to gain the knowledge and skills to build better quality working relationships.

Learning objectives

• Gain a greater awareness of your behaviour and its effects on others.
• Develop the skills that enable you to build good working relationships.
• Learn processes for dealing with difficult behaviour of others in a variety of situations.
• Understand the importance of non-verbal communication and recognise the signals.

Course outline

• Understanding the qualities, characteristics, mannerism and behaviours of good and poor team members/leaders.
• Taking responsibility for behaviour: what motivates you and others.
• Assessing your values – how they interact with your work responsibilities.
• The importance of assertiveness and its links with self-esteem and confidence.
• The skills of interpersonal communication: listening, feedback, observing and questioning.
• Handling criticism and foundations for good relations.
• Working with others to resolve difficulties using the 4-step method and open communications model.
• Action planning.

Course dates <% workshop = "Interpersonal Communications" %>