Managing Conflict in the Workplace

Would you rather walk out of a room that be involved in conflict? Do you walk on eggshells around a volatile situation? If so, this workshop is for you!

This interactive one-day workshop looks at how conflict develops in the workplace, the signs of conflict, how it escalates and the symptoms.

The program also explores the way you and other people typically handle conflict – avoidance, aggression, accommodating, collaboration or compromise - and provides strategies for analysing this from all those points of view. We look at the nature of conflict, the cycle of conflict, and the dynamics of disagreements.

Being able to manage and diffuse conflict situations is a great asset in any workplace and you will learn those extremely valuable skills in this program. You will walk away with the motivation to carefully and sensitively handle any conflict situation you may encounter.

Who should attend

The program will provide valuable skills for anyone who feels that their response to conflict situations could be improved including managers, supervisors and HR personnel.

Learning objectives

• Identify sources of conflict and its impact and costs.
• Identify most preferred style/s of dealing with conflict.
• Understand how emotions affect job performance.
• Discover different approaches to conflict management, and decide which to use and when.
• Become more comfortable and confident in handling day-to-day conflicts.
• Understand the impact of unresolved conflict.
• Recognise that not all conflict is negative.

Course outline

• Understand the connection between emotions and workplace stress.
• Identify behaviours associated with stressful situations.
• Determine personal conflict management style.
• Learn which style is best in different situations.
• Distinguish between aggression, assertion and submission.
• Effectively express your emotions through assertive communication skills.
• Create work environments where emotional honesty is accepted.
• Learn how to balance the physical, mental and emotional aspects of life.
• Control your emotions and achieve positive interaction in teams and work groups.
• Manage conflict with both internal and external customers.
• Develop and practice the skill to handle a variety of everyday confrontational situations.
• Plan for ongoing learning and development.

Course dates