Providing Leadership in the Workplace (3 days)

Are you ready to step up to the challenge of leadership? Can you confidently expect your team to follow your lead?

Taking on a leadership role in today's environment is like signing on for a constant race against change. You have to stay one step ahead of the trends, strive to develop new strategies and keep ahead of the crowd. It's up to you to ensure your department or team is on track for success.

A frontline manager has an important leadership role in the development of any organisation. This will be most evident in the manner in which they conduct themselves, the initiative they take in influencing others, and the way they manage their responsibilities. This course takes participants through these essential elements of providing leadership in the workplace.

Who should attend

Frontline managers, supervisors and team leaders who need to lead and influence others.

Learning objectives

• Model high standards of management performance.
• Implement the organisation’s standards and values.
• Influence individuals and teams positively.
• Make informed decisions.
• Develop and maintain professional leadership competencies.

Course outline

• Leadership and role modeling.
• Leadership styles.
• Developing performance plans.
• Agreeing and implementing key performance indicators.
• Performance management.
• Working to develop the organisation’s image.
• Applying the organisation’s standards and values.
• Ethics in the workplace.
• Building trust and integrity.
• Motivation theories and practice.
• Situational leadership.
• Group and individual decision-making.
• Group discussion techniques.
• Implementing and monitoring decisions.

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