Techniques for New Supervisors

Recently promoted and haven’t managed people before? Going back to a supervisory role and need to brush up on your people management skills?

Effective supervisors are critical in any business and have a positive impact on staff performance. Specialised training in leading people will help supervisors fulfill the responsibilities of their role. This course will assist new supervisors to gain the necessary people skills to be truly effective and make the successful transition from team player to team leader. It demonstrates to team leaders the functions of effective teams and how to weld together concerns of task, team and individual to achieve overall objectives.

Who should attend

New supervisors and employees recently promoted to, or acting in a frontline management position, or those wishing to revise their knowledge or skills. This course introduces junior or potential supervisors and specialists to the fundamentals of the role of a supervisor.

Learning objectives

• Understand the role and responsibilities as a new supervisor.
• Communicate effectively with your staff.
• Lead and delegate effectively.
• Develop skills in conflict management, time and stress management.
• Understand EEO and OH&S principles.

Course outline

• Identify expectations of the supervisor’s role.
• Identify and apply key skills of communication, motivation and delegation.
• Manage conflict effectively.
• Apply appropriate leadership skills to situations.
• Motivate employees to increase productivity.
• Transition from worker to supervisor or frontline manager.
• Identifying and using key communication skills.
• Maintaining and enhancing employee motivation.
• Effective delegation techniques.
• Managing teams.
• Managing performance of team members.
• Managing interpersonal and inter-group conflict.
• Applying leadership principles.

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